Virtual Dj X86
VirtualDJ Knowledge Database
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On this page, you will find answers to the most commonly asked technical questions in the forums and support about VirtualDJ
For questions about Licenses, Website, Accounts, Add-ons etc. please visit the FAQ pageVirtual Dj X86 10
For technical Questions about older VirtualDJ products, please read the appropriate Manual for the version that you are using or visit the VirtualDJ 7 and Legacy Products Knowledge Database
Browser
How do I add songs to my music library so that I can find them when searching?
I cannot see the artist name and/or song title in the VirtualDJ browser
The BPM, song length and key is not shown when browsing my songs
My settings and file information disappear when I close VirtualDJ
How do I scan the new music that I have added for BPM without scanning my entire music collection
I have updated the tags of some of my files outside of VirtualDJ (E.g: Using iTunes), but my changes do not show in the browser
What do the different colors on the disc or circle icon to the left of each song mean?
How can I change the font size in VirtualDJ's browser?
How can I change the color of a file in VirtualDJ's browser?
How can I reset the browser's file colors back to original?
What are virtual folders and how do I create them?
What are filter folders and how do I create them?
My iTunes folder does not appear in the browser or I cannot see my iTunes playlists
How can I display the sidelist underneath the browser in VirtualDJ 8?
My files are being displayed in a grid. How can I change it back to a list?
What are Sets and how do they work?
Why am I seeing ads in the software and how can I remove them?
Loading songs
When I try to load a song on a deck, it will not work and the deck shows 'Error'
When I load a song into a deck, only part of the song's waveform is displayed. How do I fix this?
My songs load very slowly
I experience high CPU usage when loading a song on a deck
I experience a delay or freeze when loading a song from an external hard drive
When loading and playing a song, the volume suddenly changes
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck
The BPM of the song that I have loaded is wrong
The length of the song that I have loaded is wrong (It's much longer than it should be)
Every time I load a song, VirtualDJ keeps changing the BPM to match the other deck. How do I stop it from doing this?
I am having problems loading and playing songs that I purchased on iTunes or Rhapsody. How can I solve this problem?
Playing songs and mixing
How do I listen to a song on one deck using headphones while the other is playing out live?
What is BPM?
Why do I need to have the songs at the same BPM?
When I press SYNC, the two songs do not beat match perfectly with each other or they gradually drift out of sync.
How can I set the Master Deck for other decks to sync to?
When I press PLAY, the song won't play at all. The jog wheel doesn't spin.
My songs keep trying to automatically synchronise to the other deck even though I don't press SYNC. How can I stop this?
The on-screen crossfader, volume sliders and EQ do not move when I move them on my external controller or mixer
How do I delete cue points?
How do I change the speed/tempo of the song without changing its pitch?
How do I remove the vocals or instruments from a song?
How do I get the software to automatically mix from one deck to the other?
I am experiencing high CPU usage when I use VirtualDJ
Sound
How do I pre-listen to songs with my headphones?
How do I pre-listen to songs with my headphones when using an external DJ audio mixer?
I have VirtualDJ LE with a MIDI controller that has a built-in sound card. How do I output my sound through my computer speakers and headphone pre-listen via the controller's sound card?
The volume of the deck playing out live drops or cuts out when I load a song onto the other deck or press the PFL button
I am using the mono separated option and a Y-cable but it is not working correctly. The sound for my headphone pre-listening still comes out through my speakers.
My sound keeps skipping, stuttering or popping
I get distorted sound when I use two sound cards
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
What is the limiter and how does it work?
When I record my mix, I can hear my headphone previewing in the recording
I cannot hear my microphone in my recorded mix or broadcast
Video
How do I output video or karaoke to a TV or projector?
How can I mix video?
How do I crossfade both the audio and video at the same time?
My video files are not shown in the VirtualDJ browser
My video output runs slowly or is very choppy
My video output looks dim or not as bright as it should be
My Video output turns off when the mouse hovers over the Taskbar's mini preview windows
Microsoft Windows PC version
What can I do to improve my PC's performance?
I get the error message 'd3d9.dll was not found', 'd3d9_XX.dll was not found' (where XX is a number) or 'd3dx9_33.dll is missing'
My VirtualDJ keeps crashing or my computer keeps freezing
How do I use my external hard drive on both Windows PC and Mac?
My Video output turns off when the mouse hovers over the Taskbar's mini preview windows
Apple Mac OS X version
What can I do to improve my Mac's performance?
Why do I get an error message saying that VirtualDJ is not supported on my architecture?
Why are certain addons not available for my Apple Mac computer??
I am unable to map the function keys of my MacBook in VirtualDJ
I am asked to enter the ATPR keychain password. What is this?
How do I use my external hard drive on both Windows PC and Mac?
Is VirtualDJ compatible with Gatekeeper introduced in Mac OS X 10.8 Mountain Lion?
I am using an Apple Mac and only channels 1&2 of my 4-out sound card are working
I cannot see my iTunes playlists in VirtualDJ
Skins
How do I download and install a new skin?
How do I change the skin in VirtualDJ LE?
How can I change the font size in VirtualDJ's browser
Is there a matching skin available for my MIDI controller?
How do I delete a skin that I don't like or no-longer wish to use?
The skin I have installed has no CONFIG button. How do I go back to the original default skin?
What skins can I use with VirtualDJ 8?
I have an issue with a skin. What should I do?
Plugins (Sound effects, video effects/transitions, etc.)
How do I download and install effects, skins and other plugins?
Which Effects does version 8 include ?
When I download and try to install a plugin, my anti-virus software tells me that it is infected with a virus.
Why are certain addons not available for my Apple Mac computer??
I get the error message 'd3d9.dll was not found', 'd3d9_XX.dll was not found' (where XX is a number) or 'd3dx9_33.dll is missing'
How do I delete a plugin that I don't like or no-longer wish to use?
I have an issue with a plugin. What should I do?
Keyboard shortcuts and mapping
How can I see the list of keyboard shortcuts?
How is the keyboard mapped by default?
How do I map a keyboard shortcut?
How do I change the mapping for a key?
MIDI controllers, HID controllers and mapping
What is MIDI?
What is HID?
Which is the best MIDI controller?
Is my MIDI controller supported by VirtualDJ?
Is there a matching skin available for my MIDI controller?
Can I use two or more MIDI controllers at the same time?
My MIDI controller is not working correctly or is not being detected
My MIDI controller only works for 10 minutes
The pitch slider, volume slider or gain knob does not work or sometimes fails to respond on my MIDI controller or mixer
Scratching does not work on one or both of my MIDI controller's jogwheels. It pitch bends instead
When I scratch backwards, I hear no sound. Scratching forwards works OK. How do I fix this?
I experience a short delay after scratching on my MIDI controller that doesn't have touch-sensitive jogwheels
How do I map my MIDI controller?
How do I change the mapping for a button?
How do I install a custom mapper?
How can i use a Custom Pads page with my controller?
My custom mapping is not saved when I close VirtualDJ
How do I reset my MIDI controller back to the default factory mappings?
How do I find the SysEx ID, VID/PID and/or drivername of my MIDI controller?
VDJ Remote
What is VDJ Remote?
Is there a User Guide for Remote App ?
I have changed mobile devices. Do I have to pay for the VDJ Remote again?
My VDJ Remote will not connect
Where can i find what changes have been made to Android Remote version ?
Timecode Vinyl/CD's
What is timecode?
What do I need to be able to use timecode?
Where can I get VirtualDJ Timecode CDs?
How do I configure my timecode?
My timecode only works for 10 minutes
I only have one timecode deck. How do I toggle it so it can control each deck individually?
I am unable to control songs longer than 12 minutes using timecode
When I record my mix, I can hear my headphone previewing in the recording
Online Music
What is Online Music?
How do I use Online Music?
Can I download plugins or use a controller if I subscribe to a plan or become a Premium Member?
Can I use Online with no Internet connection?
Online Music is not working and/or I get a stream unavailable error message
I am unable to play the full song
I am unable to stream or cache videos
Can I record my mix when using songs from Online Music?
Can I broadcast when using songs from Online Music?
When I save Online Music songs in a playlist, they just show as numbers the next time I use it
Do I need a public performance or music license if I am only playing songs from Online Music?
Can I keep Online Music songs permanently?
Where are cached Online Music songs stored?
Can I move my Online Music songs to another folder and/or drive?
How do I update or change my credit card or billing details for my Online Music subscription(s)?
How do I cancel my Online Music subscription(s) and stop my credit card from being billed?
Karaoke
How do I play karaoke files in VirtualDJ?
How to I display karaoke lyrics on a TV or projector?
What karaoke formats does VirtualDJ support?
Can I play karaoke in VirtualDJ directly from my original CDG discs?
My karaoke files do not show in VirtualDJ's browser
My karaoke display appears dark. It's difficult to see the words on the screen